Grad Images

What a horrible experience! It took forever to get the CORRECT pictures posted for my son and his graduating class.

Then, the proofs were so small, even when expanded, that it was difficult to see them properly to make a choice.

I paid an exorbitant amount for the pictures I chose, plus an exorbitant amount for shipping, only to have them mailed to me in a flimsy envelope with a flimsy piece of cardboard inside.

NO protection against bending, curling or the elements.

Picture quality and cropping was unacceptable and when I called to have them corrected, I was told I need to return the pictures I was sent AT MY OWN COST FOR SHIPPING.

I've dealt with Balfour before, for high school and college pictures and they never change; mediocre or worse service for a high price.

Cornell University should have been more discerning than to choose this company for their very high-priced school. After a grueling and expensive education, pictures of my graduate should have been a no-brainer.

I purchased four downloadable photos of my child's graduation online from the GradImages website. The "highest quality" images sent to me were supposed to support a 12x10 inch print, but turned out to be false.

The resolution is so bad that I couldn't even fix them with Photoshop.

I contacted them requesting at least one image with a better resolution. They told me that it was not possible to get a better image due to the lighting of the place and their camera, they also declined a refund despite their 100% satisfaction guarantee offered in their website.

This is really outrageous, because they had access to the best place to take photos of this once-in-a-lifetime moment, and it is not fair that they have not taken precautions to obtain quality images, and especially since they boast having been in the business of prom photos for 35 years now and their quality does not show it, and does not do justice to what they charge.

It took a month after graduation to receive my images and when I got them there were only 3 images (one just a zoomed in version of one of the others). This included the images of me walking the stage but as of right now they still have been unable to find my photos from the photo session I signed up for.

When I first contacted them I was told to wait 10-14 business days until after the event. I did that and still nothing so I contacted again where I was then told it can take 15-20 business days to receive photos. I just called again because its been over 20 business days and my session photos are still missing and the customer service representative suggested I wait another week maybe to see if they come up. I did not have other grad photos taken of me so o was relying on the ones I took at the photo session.

The customer service representatives I talk to keep changing what they say and altering the timeline. I also know several other students at my University experiencing the same or similar issues.