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We received an email from Grad Images with the College Graduation photos of our student. We decided to purchase them as they are advertised and sold as "High Resolution Digital Images" for direct download. What these pictures are is complete rubbish! The images are in...
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1.9
I didn't like
  • Product
  • Poor quality product
  • Deceptive advertising
#856036
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I should have visited this site before ordering pics. I ordered pictures that had spots on them when they were delivered to me. The representative claimed she would send another print out but a month later....no new pics. I contacted the company again as another rep...
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#837561
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Package 2 Review

after waiting a month for my order, i received my order. It looks ok. But why did they paint my fingernails to blend into the background? This is crazy!!Called twice and was told they dont have tracking after it leaves them. Sent in another set free of charge. Something says this order is the free of charge one. Wth. Just sad about this
3.9
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#831201
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Way too overpriced! Seriously, the prices are exponentially high! It's 2016, and to download all the images (which are 10) is $99.95, and to download just one single picture it's $59.95! And to get a CD with your images in it is $99.95! It's 2016, it's the technology...
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Anonymous
Anonymous

Anonymous

#812078
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I really wish I would have checked this site first before I flushed $100 down the drain. The $50 plaque looks like it cost $5 and there are hardly any pictures on the CD, all of which are terrible quality. I am so pissed off!! The $50 CD had 5 crappy pictures of me...
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1.3
#788340
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The company is a complete sham. Firstly, they said they said that they will deliver my product in 8-10 business days but they took over a month and that too after I repeatedly called them. When I called them to expedite my order they said keep waiting, even though it...
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GradImagesCustServ1
GradImagesCustServ1

Hello,I sincerely apologize that your order did not arrive to you in a timely manner. We here at GradImages believe in providing all of our employees with top quality service ...

1.0
#692026
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What happened : Ordered a three-photo frame with a plate. First contact to the customer service after two weeks from the order to ask if my order was correctly received and worked on. Received an answer saying that my order has been correctly processed and shipped....
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GradImagesCustServ1
GradImagesCustServ1

Hello,I would like to sincerely apologize that you have yet to receive your order. We here at GradImages believe in providing all of our customers with top quality service and...

#674269
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This company SUCK! Yesterday makes 2 weeks since I ordered my grad pictures....when I placed my order it said I would get them in 10 - 14 days...I'm still waiting. Whenever I check the status it in still at the "fulfillment" stage. I call customer service twice and...
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GradImagesCustServ1
GradImagesCustServ1

Hello,I sincerely apologize that you have yet to receive your order. We here at GradImages believe in providing all of our customers with top quality service and I want to mak...

1.7
#670626
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Bad timing of photo taken, poorly cropped pictures, did not respond to my complaint all all. They do not allow you to go through your pictures in detail before you purchase, when you paid, you realize it's bad, sorry too late, they don't care, and nobody will respond...
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GradImagesCustServ1
GradImagesCustServ1

Hello,I sincerely apologize that you were unsatisfied with the images you received. We here at GradImages believe in providing all of our customers with top quality service an...

1.8
#669550
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They missed out on some of the most important pictures I had taken during my ceremony. Particularly, they did not include a picture I had taken with my advisor right after the hooding. Despite my repeated inquiries over chat and e-mail, they said they had no more...
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GradImagesCustServ1
GradImagesCustServ1

I sincerely apologize that we did not capture the image you wanted the most and I apologize for the service you received. We here at GradImages believe in providing our custom...

1.0
#652426
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