filters
state:
Show
city:
Show
product:
Show
At graduation we were told to fill out a card for a free grad photo from grad images. I never heard anything more about this so I contacted the company. I asked what photo it would be, what size, and when could I expect it to come in the mail. A representative...
Read more
GradImagesCustServ1
GradImagesCustServ1

Hi Becky, I apologize that our product did not meet your quality standards. GradImages stands behind their 100% satisfaction guarantee. I have located your account and have ...

#490854
Reply to reviews
GRADIMAGES equips their agents with their Nikon D3000 series cameras (five year old model), and instructs them to set them to the Standard Definition (SD) setting to intentionally produce low resolution images. The reason they do this is, so that the customers are...
Read more
Anonymous
JakeJ

Not defending them, but if they set the camera to SD, they can't produce HR images later, as you imply in the opening paragraph.

#488738
Reply to reviews
If I was GradImages, I'd literally be ashamed of myself. I spent an hour fixing just ONE of their terrible *** photos and I'm still not happy with it, but I can't do more cause they don't offer RAWs. Why can't they offer raws? Oh, it's because the plebeian retards they...
Read more
GradImagesCustServ1
GradImagesCustServ1

Hello, Thank you for your comments. I am sorry that you were not able to manipulate your digital images as you wished to. Please contact our customer service department. We...

Anonymous
Anonymous

Right on!

#487881
Reply to reviews
My sister graduated back in 2012, and well her pictures didn't look good. When it came to shaking her hand with the president her eyes closed, and it was the way the picture was captured. It was a great picture that got ruin. They could have retaken the picture again...
Read more
GradImagesCustServ1
GradImagesCustServ1

Hello, Thank you for your comments. I apologizes that our images did not meet your quality standard. Please contact our customer service department. We are happy to do ever...

Anonymous
anonymous

Get off this site. This isn't a site for advertising. find some place else to peddle you junk.

#487492
Reply to reviews

This company could not be worse I had two children graduate and this company took pictures I would not pay a dime for their photos. Now I have to submit 100 words OK awful, terrible, unprofessional, should get out of business, will relay this to all people who have...
Read more
#486768
Reply to reviews
Not only did their electronic link to my grad images NOT work, when I requested a new link, they "forgot" to include of the images. I recently received a piece of mail from them as well, addressed to the graduate sitting next to me at the ceremony (My address, her...
Read more
GradImagesCustServ1
GradImagesCustServ1

Hello, Thank you for your comments. I am sorry for the service you originally received from our service department. We are happy to do everything in our power to rectify the...

#478837
Reply to reviews
I have done everything I can to get them to stop emailing and texting me. They text Christmas fricken morning. The contact has been consistent enough and often enough that I am considering legal action. I have done everything I can to get them to stop emailing and...
Read more
#466824
Reply to reviews

I have received multiple spam txts from this company. I have no need nor interest in their services and have no idea how they got my cell number. When I user their "opt out" response they automatically sent yet another txt talking about customer service. At this point...
Read more
Anonymous
VS

Same issue here. Nobody should use these companies that spam people using the phone numbers that they get somehow without the user's permission.

Anonymous
GradImages

Please contact our customer service department 1.800.261.2576. We are happy to help make sure that you do not receive any further texts.

#447826
Reply to reviews
I ordered $130 worth of photos including two frames with matting. They looked really nice online so I thought it was a good deal! Well then I received them. It was a cheap frame with plastic instead of glass. And the matting wasn't even real. It was just an edited...
Read more
Anonymous
GradImages

Please contact our customer service dept at 1.800.261.2576. We would be happy to provide a full refund for the products you have purchased.

#446685
Reply to reviews
I had ordered some of my son's graduation pictures and even though the envelope says 'photos do not bend' my mail man on 2 occasions has bent my order and shoved it into my mailbox. I'm afraid the more budget cuts we keep taking to the postal service the more it is...
Read more
#435081
Reply to reviews