Shuling P

Did not protect the picture

I was happily picking some products from Grad Images from my daughter's graduation-- one print and some other digital photos. In addition to paying almost $10 for a 5x7, I got charged $5 for shipping.

The 5x7 print came in in a first-class mail (with other junk mails) without any protection. Just a thin envelop. I don't think this should like this.

They should have done some protection other than just a photo inside the thin envelop. Shocked

I also spend some money on purchasing the digital copies.

I am not happy and will not place orders from gradImage again. Not happy, not happy, not happy, not happy Not happy, not happy, not happy, not happy Not happy, not happy, not happy, not happy Not happy, not happy, not happy, not happy Not happy, not happy, not happy, not happy

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Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

1 comment
Guest

Same issue here.

Anonymous

Grad hat tassel

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1st i received the paper ( we got the poof } but sadly the tassel in all pictures was stuck to my son glasses. i called to ask if they can do corrections they said yes & they will show the proof in 5 days i was checking but nothing done so i called today after 10 days from the first time & talked to tumisha she said yes they can but i have to pay before they will do any correction for mistake their photographer did for all my son pictures. i asked for supervisor her name the way i understand it DAIZA but she is worse the way that she was dealing with situation & the careless about customer satisfaction & when i asked her to spell her name she said she can't give it to me. i wish one of the pictures was right so i can order it & i told them i will order but i need to see the proof.i am really disappointed
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Cons:
  • Pressure to buy
  • Staff
Reason of review:
Poor customer service

Preferred solution: CAN THEY DO THE CORRECTION & SEND ME THE PROOF & I WILL ORDER THE PICTURES

Anonymous

Poor quality photos, and outrageous prices

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I am an amateur photographer myself, and every photographer checks the photos immediately after taking them, this man decided to ignore the fact that my parents eyes were closed in my college graduation photos. After he took the photo he looked at the camera and proceeded to make a rude hand gesture to get us to move out of the way as if we were objects.

The other photos I received were too dark and did not seem good quality. The package for all 4 photos was around 160 dollars which i would not pay for because it is outrageous. The process of getting these were rediculous. I never received my proofs for about 2 weeks, and when I contacted them (the employees at the graduation said it would take 24 to 48 hours), they were rude and said that they lost my photos and there was not anything they could do.

I then had to speak to two more people to finally get the answer that they would be found and sent to me. I definitely will not be giving any of my money to this company.

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Reason of review:
Bad quality
Anonymous

Waste

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I ordered 3 pictures and a download one. Two of the three of my pictures had some type of smudge on them. Save your money!! Customer service sucks as well
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Antwanette Wip
map-marker Tallahassee, Florida

Expensive, Misleading and RUDE-Take your own photos

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Grad Images - Expensive, Misleading and RUDE-Take your own photos
Grad Images - Expensive, Misleading and RUDE-Take your own photos - Image 2

I purchased the $99 "Premium Download" package of my daughter's college graduation, described as "ALL your images / Ceremony Highlights / Ceremony Overview". Of the 29 images I received, FIVE (5) contain my daughter and NINE (9) are speakers, crowd shots, the ceremony, etc.

The other FIFTEEN are pictures of 3 girls I don't know. Not random pics of them during the ceremony, but posed pictures of them. One girl is in TWELVE (12) of the photos - her with her friend, with the Deans, with someone I guess was her teacher. When I called customer service, they (repeatedly) told me these were "ceremony overview" pictures, and those pics of that girl are part of every download.

I suggested they change the inaccurate description of the package. They insisted (yet again & rudely) that these are "ceremony overview" pictures.

Hmmm, I wonder if this girl's family knows their daughter's pictures are being sent to complete strangers. (see images below)

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Loss:
$40
Cons:
  • Misleading
  • Website that purposely doesnt link to things like contact info
  • Overpriced low-resolution digital images sold as x-large
Reason of review:
No apology, refund offer or agreement to change description

Preferred solution: Price reduction

Anonymous
map-marker Tallahassee, Florida

Aweful quality and customer service

I was dissatisfied with the quality of the images they provided on the web site. One had a severe glare off the diploma folder, the other had a dark background that had zero contrast with the black robe.

I called for advice on how to pick the best photo for a plaque. They informed me no touchups can be made on photos on a plaque. So, they offered me a photo frame at a discounted price, but wanted me to pay for the touchup that was clearly the fault of the photographer. After 3 attempts to email and talk to a customer service rep, I finally hung up very frustrated.

The photographer they used obviously wasn't competent. A big disappointment.

Disappointed in the Company overall. yuck

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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous

Incompetent jerks

It's typical that a supposedly prestigious university would hire this company after it got so many terrible reviews.

I have contacted them twice looking for the photos they took. First they said they can't find them, tough luck. Then I gave them tons more information and they said "looks like someone already helped you, bye!"

I guess they don't actually care about selling photos; they must do all their business by contracting with the university, which apparently they can do because - why? I'm certainly not buying anything unless they bother to look for the photos they took. They want over 100$ for digital pictures.

A scam.

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Reason of review:
Order processing issue
Anonymous

Incompetent photograhers

Poorly images to choose from overly priced for downloads and website sucks! I may or may not have order pkg twice because i see money withdrawn from bank but had yet to receive order confirmation or pics yet to download and its been over a week!
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Reason of review:
Bad quality
Anonymous

Terrible

I ordered a 5X7 Photo. I received an envelope that was moist and with no cardboard to protect the photo. The photo was cropped missing half the body and the left shoulder. It wasn't even cut properly. It had white along the outer edges. I called and ask if they would send a digital copy to make up for the poor quality and service. I told I would have to pay the difference. The customer service representative Chelsea did what she could and was very kind. But she was limited in what she could do based on supervisor Taylor orders. Chelsea told me this was the companies police. Would not recommend college and universities not use.
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Reason of review:
Bad quality
Anonymous

I had no family or friends to capture my graduation, and was left with nothing...

Normally don't provide reviews, however this experience was exceptionally POOR. I tried for two months to access my graduation photos, manually searching as well. Finally received an email a week ago with the link and it kept routing me to a different graduation I had 6 months ago. Called customer service to complete the transaction or honor the promotion which had just expired 12hrs ago, instead I went through an interrogation of questions and was treated poorly by two representatives who made it their goal to defend verifiable glitches and issues, even when on the phone call! Its really too bad, I had one graduation in California, the other in Baltimore and both schools used this horrible company.
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Loss:
$104
Cons:
  • Staff
  • Professionalism
  • Poor quality
Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Tallahassee, Florida

Misrepresentation of product

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So, here is a company that, with the cooperation of Bradley University, has exclusive access to the near vantage points to the ceremony. They make it next to impossible to take your own photographs including having the persons completing the hooding ceremony face AWAY from the audience. So, if you want photos you have little choice but to purchase from GradImages. We received our email that gave us some choice to purchase ridiculously priced packages. We only wanted the digital images. I saw they were offering us five images. However, of those five, image four was simply a crop of image two and image five was a crop of image three! We paid them their $100 for essentially what were three digital images. We were given a choice during the download of different sizes but chose "X-Large" as we wanted the entire high-resolution image. The largest image was 1mb, which is a reduced size. They obviously had larger images. They clearly cropped image two and three to make it look like we were getting five images. They did all from the high resolution copies, then sent us low resolution images offered as "X-Large". To top it off, after I paid the $100 I could not download image five. If you use encounter this company at your institution's graduation, COMPLAIN. There are many local photography businesses that would do a much better job at probably a much better price.
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Cons:
  • Overpriced low-resolution digital images sold as x-large
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Dayton, Ohio

Ridiculously Overpriced

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How could this company's business model still exist in a modern digital world? $45 for a single low quality digital copy!! What the?!?! Why would any university who even just pretends to care about their graduates allow Gradimages into the ceremony? Doesn't this *** off every single person that GradImages is trying to scam.
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Reason of review:
Pricing issue
Anonymous
map-marker Tallahassee, Florida

Horrible customer service

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I ordered 2 pictures of each of my twin boys. They sent me the same child for all the pictures. I explained to them the are twins and the wrong pictures we sent. They said it was my fault and very rude on the phone. They said there was nothing they could do. All I wanted was the correct pictures sent. I was on the phone for an hour and nothing was resolved. I will call my credit card and try to dispute the charges. I spoke to a Tensi and I ask to speak to a manager she never answered the call. What manager doesn't try to handle an unhappy customer. I also spoke with a Shazia,
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Loss:
$995
Cons:
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Ki Lsq

Disappearance of proofs

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I graduated in May 2017, the first 2 weeks my pics were available. On the third week, my photos changed to the person in front and behind me.

I completed the customer service form three times, twice thru email and once thru smartphone. They continued to send me the best priced packages via email and text. However my photos were corrected. Finally was told it would take up to 14 days to find the pics.

Well, it actually took over a month to find them, or shall I say they showed up as 'My Pictures'. Now I am thinking of buying the pics, there wasn't anyone at my ceremony, so I wanted to keep the memories. However, reading this site and Yelp, there is no way I would buy a picture.

There is much to say about people being honest and sharing their experiences with others. While I am sorry to hear about others having horrible experiences, I want to thank you for sharing to spare the rest of us.

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Pros:
  • Nice photographer
Cons:
  • Worst customer service
  • Lack professional pictures
  • Poor quality
Reason of review:
Order processing issue
Jovani Qoz

What a ripoff!

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After receiving proofs of our son's pictures from his college graduation, I ordered one 8x10 of one pose and four 5x7s of another pose that appears to be the cropped bust portion of the larger image. I paid the fee for facial retouching as well as the fee to remove glare from eyeglasses.

The explanation of the fee stated that the fee covered all pictures, regardless of how many were ordered. When I received the pictures, the only one that had been retouched was the 8x10. When I contacted the company, I was told that the fee only applies to a single pose.

For over $80, their prices are ridiculous! What a racket!

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Loss:
$80
Cons:
  • Ripoff prices
  • Seems like a racket
  • Misleading
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

1 comment
Nohemi Wlh

I previously posted a comment as Dr.Mom03 about a problem with Grad Images. The company contacted me and sent new 5x7 photos with the glare removed from my son's glasses, so I am now happy.

Their response was quick and the images are as expected. They have redeemed themselves!

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