When I talked to them when making the order I was assured that since it was a CD the photos would be full sized images that would allow enlargement. Imagine my surprise when I opened the file and found them to be 300 to 600 kilobytes. To put this in perspective, a...Read more
I would give them no stars if I could. Aside from the fact that you are paying outrageous prices for what turn out to be low-quality photos, their customer service is downright terrible. I was told that by preregistering for my photos on their site I would receive a...Read more
Way too overpriced! Seriously, the prices are exponentially high! It's 2016, and to download all the images (which are 10) is $99.95, and to download just one single picture it's $59.95! And to get a CD with your images in it is $99.95! It's 2016, it's the technology...Read more
What happened : Ordered a three-photo frame with a plate. First contact to the customer service after two weeks from the order to ask if my order was correctly received and worked on. Received an answer saying that my order has been correctly processed and shipped....Read more
I'm super disappointed in this company. Our school hired them to take photos of our middle school graduation. As a result, parents didn't take many pictures. What we got back was 1 picture of each graduate (my daughter happened to have her eyes closed) and 10...Read more
I didn't like
The images have visible jpeg artifacts in the prints. The portraits are out of focus. My images were delivered bent despite there being multiple stamps that say "DO NOT BEND". While this may be a post office fault, the packaging used to protect the images is just a...Read more
1) The photographers don't know how to take pictures. The first picture was supposed to be me shaking the college president's hand, but they shot it before we even shook hands. The second picture was decent but I could've taken that picture with a basic...Read more
My $89.00 CD has 3 images of me, two of which are crooked. I tried to edit the pics, but the CD is read-only. I called customer service today. They offered to refund half of my purchase cost, or send me another CD with ceremony highlights included. I was going to go...Read more
Classic web enabled bait and switch. You are directed to a website that tailors your purchases according to an "initial" offer. If you spring for the buy one get one free deal, you will actually receive your photos after a few weeks and a charge for them all with a...Read more
Grad Images Photo Service Review
My daughters promotion was 2 weeks ago & yet no pictures of come up. I have called & emailed several times & given the excuses one after another. Thankfully my wife took some pictures of our daughter & friends. We used those & passed it to parents. This is very disappointing! A special moment & this company treated it like nothing!
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