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Grad Images - Expensive, Misleading and RUDE-Take your own photos
Grad Images - Expensive, Misleading and RUDE-Take your own photos
I purchased the $99 "Premium Download" package of my daughter's college graduation, described as "ALL your images / Ceremony Highlights / Ceremony Overview". Of the 29 images I received, FIVE (5) contain my daughter and NINE (9) are speakers, crowd shots, the ceremony,...
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1.0
I didn't like
  • Poor customer service
  • Misleading
  • Deceptive advertising
#1165652
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So, here is a company that, with the cooperation of Bradley University, has exclusive access to the near vantage points to the ceremony. They make it next to impossible to take your own photographs including having the persons completing the hooding ceremony face AWAY...
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1.0
I didn't like
  • Overpriced low-resolution digital images sold as x-large
#1152810
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I ordered 2 pictures of each of my twin boys. They sent me the same child for all the pictures. I explained to them the are twins and the wrong pictures we sent. They said it was my fault and very rude on the phone. They said there was nothing they could do. All I...
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1.0
I didn't like
  • Poor customer service
#1107662
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Would never use this company. They took pictures at my son's college graduation. Because the photographer chose a crappy location to take the pictures of the actual receiving of the diploma, there is a very large person half standing/sitting in the pic. (I have nothing...
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1.7
I didn't like
  • Poor quality and high priced to correct quality
#1063713
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The pictures arrived on the cheapest paper stock in the world, the digital copies they promised did not arrive, i had to call...and the digital images had their watermark logo on the. additionally they were not in a format i could send to shutterfly and have copied....
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1.0
I didn't like
  • Quality and delivery
#1063449
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$89 for a picture? It's already costly enough with all the events leading to a graduation. I'm really glad I did not buy the pictures. Racketeering, often associated with organized crime, is the act of offering of a dishonest service (a "racket") to solve a problem...
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Anonymous
H Heckler

Just saying ever wonder how much money goes under the table to the university ? Cause I know it happens

#864163
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Ripped off, my experience: Order #26102088 6/8/2016 10:11 pm Received conformation 6/8/2016 10:38 pm sent request cancelation. 6/9/2016 07:23 am received response: Unfortunately, the download has already been emailed out. I requested cancellation 27 min. after I...
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1.0
#863166
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I should have visited this site before ordering pics. I ordered pictures that had spots on them when they were delivered to me. The representative claimed she would send another print out but a month later....no new pics. I contacted the company again as another rep...
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#837561
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I spend over $344.00 on pictures and was steaming mad with what I received. I ordered one frame that supposed to have one 8x10 picture and two smaller pictures with a name plate in the middle. What I got was a large PowerPoint slide in a frame that looked like it...
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GradImagesCustServ1
GradImagesCustServ1

We are sorry you were not happy with the products you received. We here at GradImages pride ourselves on 100% customer satisfaction. We would be more than happy to provide you...

2.0
I liked
  • Promised me a full refund
#613011
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This company was hired to do my college graduation ceremony. The company provided proofs of the images, so we were able to see before we bought. I agree with the previous poster that the images are over exposed and have shine from the flash and hot spots on them. ...
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Anonymous
Grad Images

Our company takes your complaints very seriously, please give us a call at 1-800-261-2576 so that we can help resolve your dispute.

#371824
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