When I talked to them when making the order I was assured that since it was a CD the photos would be full sized images that would allow enlargement.Imagine my surprise when I opened the file and found them to be 300 to 600 kilobytes.
To put this in perspective, a photo from a 10 year old cell phone is better. This size photo file is smaller than that needed for a good print of a wallet sized photo, let alone an 8x10. When I looked at the examples they had printed at the graduation they were beautiful.
This was a bait and switch plain and simple, and purposely deceptive.I will contact them tomorrow, If they do not refund my money then I will file a protest with the credit card company.
More Review Details
|Discounts and Special Offers|
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
|Product or Service Quality|
|Value for money|
|Advertised vs Delivered|
What I liked
- I feel like i was conned
What I disliked
- Poor image quality
- Reason of review:
- Not as described
- Preferred solution:
- I want the full resolution files of the photos as promised. If that cannot be done then I would like my money back.
- Monetary loss:
- Product or service
- Grad Images Graduation Photos
- Grad Images College Graduation Photo
- Review category
Author wants to be contacted by the company. Learn more ›
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