Grad Images - No free photo/ and Ordered Photo Plaque is cheap and unimpressive
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New ReviewerAt graduation we were told to fill out a card for a free grad photo from grad images. I never heard anything more about this so I contacted the company.
I asked what photo it would be, what size, and when could I expect it to come in the mail. A representative contacted me and asked which pose I wanted, he did not answer any of my other questions. He sent me an order number. I tried it with my name to see what exactly was ordered but could not find anything.
In the mean time, I decided to go ahead and order the wooden plaque with a graduation photo and the gold plaque at the bottom, with what I thought was engraved writing. It just arrived in the mail, it is on a cheap/particle board frame with plexi glass over the photo, the little screws that are holding the plexi glass are not even screwed in tight, there is no way to make it stand, and on the back is a sticker with "made in China" on it. The gold plaque is not really metal at all, it is just a "digital plaque" printed on the bottom of the photo with the words typed on it. Super cheap!
I paid nearly $50, never received the "free photo", and ended up with something that is not worth $10. Not impressed at all, and will definitely discourage others from purchasing.
Monetary Loss: $49.
Location: State College, Pennsylvania
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Comments
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I've wondered what the quality is for GRADIMAGES "commencement plaque" . After reading your post I've decided I'm not going to waste my money on it! Funny they don't mention "engraved" in the description, so I figured the name,etc is stickered on :(
Hi Becky,
I apologize that our product did not meet your quality standards. GradImages stands behind their 100% satisfaction guarantee.
I have located your account and have provided a full refund for your product. Additionally, I can see where your complimentary 5x7 has shipped on 5/21.
If you have note received this print please let me know. Don't hesitate to contact me directly at sdonlevy@eventphotographygroup.com.
Best Regards,
GradImages CS Manager