GradImages skimps on their shipping methods. Photos of my daughter's college graduation arrived in a flimsy envelope with no protection or support (such as a cardboard insert, etc.).
The envelope says "Photos-Do Not Bend." Do you think the post office machines and handlers give a hoot? Nope! Step it up GradImages! Take a little bit of your profit and package your products better!
My photos and the flimsy envelop arrived scrunched and bent. I contacted GradImages and requested a refund. They instead said they would reprint and resend them! Now why would I want to do that?
So I could wait many more weeks and receive the same messed up photos.
I sent images/emailed customer service three times and received responses from three different people...no continuity in my issue at all! When they asked for images a third time I gave up and stated I would instead write reviews.
Reason of review: Damaged or defective.
Monetary Loss: $36.
Preferred solution: Full refund.
I didn't like: Flimsy sub-standard mailing packaging.