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Normally don't provide reviews, however this experience was exceptionally POOR. I tried for two months to access my graduation photos, manually searching as well. Finally received an email a week ago with the link and it kept routing me to a different graduation I had...
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I didn't like
  • Glitches
  • Poor quality
  • Professionalism
#1194561
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Grad Images - Expensive, Misleading and RUDE-Take your own photos
Grad Images - Expensive, Misleading and RUDE-Take your own photos
I purchased the $99 "Premium Download" package of my daughter's college graduation, described as "ALL your images / Ceremony Highlights / Ceremony Overview". Of the 29 images I received, FIVE (5) contain my daughter and NINE (9) are speakers, crowd shots, the ceremony,...
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1.0
I didn't like
  • Misleading
  • Deceptive advertising
  • Overpriced low-resolution digital images sold as x-large
#1165652
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Grad Images - Ridiculously Overpriced

How could this company's business model still exist in a modern digital world? $45 for a single low quality digital copy!! What the?!?! Why would any university who even just pretends to care about their graduates allow Gradimages into the ceremony? Doesn't this *** off every single person that GradImages is trying to scam.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1154564
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So, here is a company that, with the cooperation of Bradley University, has exclusive access to the near vantage points to the ceremony. They make it next to impossible to take your own photographs including having the persons completing the hooding ceremony face AWAY...
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1.0
I didn't like
  • Overpriced low-resolution digital images sold as x-large
#1152810
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I ordered 2 pictures of each of my twin boys. They sent me the same child for all the pictures. I explained to them the are twins and the wrong pictures we sent. They said it was my fault and very rude on the phone. They said there was nothing they could do. All I...
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1.0
I didn't like
  • Poor customer service
#1107662
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I graduated in May 2017, the first 2 weeks my pics were available. On the third week, my photos changed to the person in front and behind me. I completed the customer service form three times, twice thru email and once thru smartphone. They continued to send me the...
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1.0
I liked
  • Nice photographer
I didn't like
  • Can not put the before and during ceremony pics in one offering
  • Worst customer service
  • Lack professional pictures
#1071701
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Would never use this company. They took pictures at my son's college graduation. Because the photographer chose a crappy location to take the pictures of the actual receiving of the diploma, there is a very large person half standing/sitting in the pic. (I have nothing...
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1.7
I didn't like
  • Poor quality and high priced to correct quality
#1063713
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VERY DISAPPOINTED! Received order today. It was pouring rain and the paper envelope and piece of cardboard is hardly enough protection for expensive photos! The large envelope wouldn't fit in most mailboxes and I cannot believe a plastic inner envelope is not used to...
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Anonymous
Anonymous

I've dealt with this company in the past. Give them a call and tell them what happened. They should send you new photos without you having to return the ruined ones!

1.0
I didn't like
  • Overpriced photos in very poor packaging ruined by thr rain
  • Product
#1063474
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The pictures arrived on the cheapest paper stock in the world, the digital copies they promised did not arrive, i had to call...and the digital images had their watermark logo on the. additionally they were not in a format i could send to shutterfly and have copied....
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1.0
I didn't like
  • Quality and delivery
#1063449
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After receiving proofs of our son's pictures from his college graduation, I ordered one 8x10 of one pose and four 5x7s of another pose that appears to be the cropped bust portion of the larger image. I paid the fee for facial retouching as well as the fee to remove...
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sscott319_34
Anonymous

I previously posted a comment as Dr.Mom03 about a problem with Grad Images. The company contacted me and sent new 5x7 photos with the glare removed from my son's glasses, so I...

1.0
I didn't like
  • Seems like a racket
  • Ripoff prices
  • Misleading
#1062298
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