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After receiving proofs of our son's pictures from his college graduation, I ordered one 8x10 of one pose and four 5x7s of another pose that appears to be the cropped bust portion of the larger image. I paid the fee for facial retouching as well as the fee to remove glare from eyeglasses.

The explanation of the fee stated that the fee covered all pictures, regardless of how many were ordered. When I received the pictures, the only one that had been retouched was the 8x10. When I contacted the company, I was told that the fee only applies to a single pose.

For over $80, their prices are ridiculous! What a racket!

Review about: Grad Images College Graduation Photo.

Reason of review: Not as described.

Monetary Loss: $80.

Preferred solution: Deliver product or service ordered.

I didn't like: Misleading, Ripoff prices, Seems like a racket.

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sscott319_34
#1351146

I previously posted a comment as Dr.Mom03 about a problem with Grad Images. The company contacted me and sent new 5x7 photos with the glare removed from my son's glasses, so I am now happy.

Their response was quick and the images are as expected. They have redeemed themselves!

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